After You: Humility As A Core Leadership Skill

I recently overheard a conversation between two young executives who were enthusiastically discussing their efforts to build their brand as leaders. They debated how best to demonstrate the skills they deemed most essential: confidence, drive, and focus. I resisted the temptation to interrupt their discussion and share what I’ve learned in my work with presidents […]

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Business Etiquette 2022: Simple Strategies to Communicate with Courtesy and Civility

I’ve spent much of my working life answering questions about protocol, addressing often sticky issues that can impede civility and courteous communication. First as a U.S. State Department protocol officer, then as the founder of the special events management organization Practical Protocol, and most recently as the author of Civility Rules!. I’ve studied the etiquette and […]

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From Startup To Grownup: Scaling Civility As Your Business Grows

There are very few entrepreneurs who launch their business in a bedroom or a basement and hope that it stays there. That entrepreneurial spirit inevitably involves a strong mix of ambition and vision, and an intent for more customers, perhaps more employees, more success. From the beginning, a startup’s founders and earliest members create a […]

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Courtesy in the Zoom Age: How Civility Can Transform Your Virtual Meetings

One of the clearest impacts of the COVID pandemic has been the blurring of lines between home, workplace, and school, creating sometimes awkward intersections where a business meeting on Zoom may be interrupted by a dog barking, street noises filtering in through an open window, or children toddling into the background. We are all much […]

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I’m Responsible: Eight Steps Every Leader Should Take To Inspire Accountability

Michael Korda knows a lot about successful leadership. The British-born author has written many bestsellers that focus on strong leaders, including biographies of Ulysses S. Grant and Dwight Eisenhower. He’s also an acknowledged publishing innovator; as the former editor-in-chief of Simon and Schuster, he worked with presidents (Carter, Reagan, and Nixon), famous political figures (Henry […]

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