Recently, I’ve participated in some fascinating conversations centered around the ways in which the COVID pandemic has impacted the workplace. These discussions were sparked by a debate over the \ factors contributing to the so-called “Great Resignation” in which Americans have left their employers in record numbers, with 47.4 million jobs left voluntarily in 2021 alone. […]
Read More… from The Empathy Factor: Shaping a More Productive and Committed Workforce
I recently overheard a conversation between two young executives who were enthusiastically discussing their efforts to build their brand as leaders. They debated how best to demonstrate the skills they deemed most essential: confidence, drive, and focus. I resisted the temptation to interrupt their discussion and share what I’ve learned in my work with presidents […]
Read More… from After You: Humility As A Core Leadership Skill
I’ve spent much of my working life answering questions about protocol, addressing often sticky issues that can impede civility and courteous communication. First as a U.S. State Department protocol officer, then as the founder of the special events management organization Practical Protocol, and most recently as the author of Civility Rules!. I’ve studied the etiquette and […]
Read More… from Business Etiquette 2022: Simple Strategies to Communicate with Courtesy and Civility
There are very few entrepreneurs who launch their business in a bedroom or a basement and hope that it stays there. That entrepreneurial spirit inevitably involves a strong mix of ambition and vision, and an intent for more customers, perhaps more employees, more success. From the beginning, a startup’s founders and earliest members create a […]
Read More… from From Startup To Grownup: Scaling Civility As Your Business Grows
One of the clearest impacts of the COVID pandemic has been the blurring of lines between home, workplace, and school, creating sometimes awkward intersections where a business meeting on Zoom may be interrupted by a dog barking, street noises filtering in through an open window, or children toddling into the background. We are all much […]
Read More… from Courtesy in the Zoom Age: How Civility Can Transform Your Virtual Meetings
Learning About Trust and Civility From Ronald Reagan, Nelson Mandela and Others with Sunil Godse. […]
Read More… from Shelby Scarbrough joins the Business Talk Podcast
Shelby Scarbrough discusses the value of civility in an organization. Discover More. […]
Read More… from Shelby Scarbrough joins the A World On Purpose Podcast
Michael Korda knows a lot about successful leadership. The British-born author has written many bestsellers that focus on strong leaders, including biographies of Ulysses S. Grant and Dwight Eisenhower. He’s also an acknowledged publishing innovator; as the former editor-in-chief of Simon and Schuster, he worked with presidents (Carter, Reagan, and Nixon), famous political figures (Henry […]
Read More… from I’m Responsible: Eight Steps Every Leader Should Take To Inspire Accountability
“If I tried to talk to new employees about civility, they’d laugh—or post a complaint on social media.” I’ve heard a version of this statement from countless business leaders. There’s a common misconception that civility is an archaic form of behavior, one rooted in outdated ways of thinking and responding to social interactions. But nothing […]
I identify the five core principles of civility in my book, Civility Rules!, These tenets are fundamental to ensuring that a group of people can acknowledge their differences while still finding a way to work cooperatively in pursuit of a common set of goals. […]
