# Shelby Joy Scarbrough

> Author, speaker, and entrepreneur helping leaders foster civility, connection, and entrepreneurship — through keynote speaking, books, and the Global School of Entrepreneurship.

Shelby Joy Scarbrough is a former White House Protocol Officer under President Ronald Reagan and U.S. State Protocol Officer, founder of Practical Protocol, and co-founder of the Global School of Entrepreneurship. She is the author of *Civility Rules!* and *Undaunted*, and writes and speaks on civility, leadership, empathy, and entrepreneurship.

## Pages

- [Home](/): Overview of Shelby's work as an entrepreneur, author, and speaker.
- [Entrepreneur](/entrepreneur): Biography, career highlights, and the Global School of Entrepreneurship.
- [Books](/books): *Civility Rules!*, *Undaunted*, *In The Company of Legends*, and *The Joy Journey*.
- [Speaking](/speaking): Signature keynotes, speaking reels, media appearances, and press kit downloads.
- [Blog](/blog): Essays on civility, leadership, empathy, and workplace culture.
- [Contact](/contact): Booking, media, and general inquiries.

## Blog

- [Quiet Firing and its Twin, Quiet Quitting](/blog/quiet-firing-and-its-twin-quiet-quitting): On disengagement and civility in the modern workplace.
- [How To Disagree Without Making Someone Defensive](/blog/how-to-disagree-without-making-someone-defensive): Practical tools for productive disagreement.
- [Civility 101](/blog/civility-101-simple-daily-actions-to-build-a-practice-of-civility): Small daily habits that build a purposeful practice of civility.
- [The Empathy Factor](/blog/the-empathy-factor-shaping-a-more-productive-and-committed-workforce): Why empathy is a core leadership skill.
- [After You: Humility As A Core Leadership Skill](/blog/after-you-humility-as-a-core-leadership-skill): Lessons on humility from working with presidents and global leaders.
- [Business Etiquette 2022](/blog/business-etiquette-2022-simple-strategies-to-communicate-with-courtesy-and-civility): Modern etiquette for a changing workplace.
- [Courtesy in the Zoom Age](/blog/courtesy-in-the-zoom-age-how-civility-can-transform-your-virtual-meetings): Civility for virtual and hybrid meetings.
- [From Startup To Grownup](/blog/from-startup-to-grownup-scaling-civility-as-your-business-grows): Scaling civility as a business grows.
- [How To Manage Big Egos and Defensive Leadership](/blog/how-to-manage-big-egos-and-defensive-leadership): Addressing toxic leadership dynamics.